WELCOME TO WHITSUNDAY REGIONAL COUNCIL ONLINE SERVICES
Whitsunday Regional Council provides a range of electronic facilities that you can use to access Council information and services.
TO ENSURE YOUR ASSESSMENT IS PAID CORRECTLY CHECK YOU HAVE ENTERED THE CORRECT ASSESSMENT NUMBER FROM YOUR NOTICE.
We accept Visa and MasterCard for the following payment types Rates, Water charges, Animal renewals, Debtor invoices and Parking infringements. A surcharge of 0.5% will apply to the total amount payable from 1st August 2020, when you make a payment with a credit card. To avoid incurring the surcharge, please take advantage of the BPay option where applicable or contact the Customer Service Team on 1300 972 753 (Monday-Friday 8.15am-5.00pm) for further payment options.
Important information regarding payments:
Please be advised the following payments cannot be made via this eServices online payments at this time:
Accommodation, Advertising Signs, Building, Planning & Plumbing Applications, Busking, Food Premise, Footpath Dining, Gates & Grids, Goods on Footpath, Impounded Vehicles, Personal Appearance Services, Pet Shops, Portable Advertising Signs, Vendors and Waste Transporters
Please select the most appropriate subject to the left for your request and we will evaluate and send it onto the correct person for action. A customer request receipt number will be provided at the end of submitting a request through this website as an acknowledgement of council receiving your enquiry. Please keep this number for any future enquiries. Further correspondence or contact may take up to 10 business days, while our officers evaulate and take the necessary actions.
If you are in a life threatening situation call 000.
Phone us on 1300 972 753 if your request is urgent and one of our friendly Customer Service team will assist you.
We're working on adding new services, so keep visiting to see what's new or keep an eye on the local papers for an update.
The links listed in the navigation bar to the left give you access to our Council eServices.
The Navigation Bar at the top of this page provides quick navigation around the site and the ability for registered users to log in to the site, and access a wider range of services. Do not use the browser's back button to go back a page, instead start again by clicking the Home button at the top right or select from the menu on the left.